Privacy Policy

LoCarb Food Company

At LoCarb, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile application, or subscription services.

1. Information We Collect

We may collect the following information when you use our services:

Full name
Phone number
Email address
Delivery address
Subscription details and meal preferences
Dietary information (including allergies, if provided by the user)
Payment-related information (processed through secure third-party payment gateways)

2. How We Use Your Information

Your information is used for the following purposes:

Processing and managing subscriptions
Preparing and delivering meals
Communicating with you regarding your orders, updates, or support requests
Improving our services and customer experience
Complying with legal and regulatory requirements

3. Data Sharing & Disclosure

We do not sell or rent your personal data to third parties.
Your information may be shared only with:
Delivery partners (for order fulfillment)
Payment service providers (for transaction processing)
Authorities, if required by law
All third parties are required to maintain the confidentiality of your data.

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or loss.
Access to personal data is limited to authorized personnel only.

5. User Responsibilities

You are responsible for providing accurate and up-to-date information.
You are responsible for maintaining the confidentiality of your account credentials.
LoCarb is not responsible for data breaches resulting from user negligence or unauthorized access to user devices.

6. Cookies & Tracking

Our website and app may use cookies or similar technologies to improve functionality and user experience.
You may choose to disable cookies through your device or browser settings; however, some features may not function properly.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Subscription and transaction records may be retained for legal and accounting purposes.

8. User Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data, subject to legal obligations
To exercise these rights, please contact us through the official communication channels.

9. Changes to This Policy

LoCarb reserves the right to update or modify this Privacy Policy at any time.
Any changes will be effective once published on our website or application.

10. Governing Law

This Privacy Policy is governed by the laws of the State of Kuwait.

Important Note

By using our website, application, or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.